Last updated: March 28, 2025
🔍 Overview
At Nubexa, customer satisfaction is important to us. However, due to the sensitive nature of research-use-only products, we follow a strict no-return, no-refund policy on most items.
We recommend reviewing all product descriptions, disclaimers, and intended usage before making a purchase.
⚠️ All products sold are for research use only. We do not accept returns or issue refunds on products that have been opened, used, or removed from controlled storage conditions.
⏳ Exceptions (Case-by-Case Basis)
Refunds or replacements may be considered under very limited circumstances, such as:
• You received the wrong item.
• The product was damaged during transit.
• There is evidence of a manufacturer defect (must be documented with photos within 48 hours of delivery).
📦 Return Requirements
If a return is approved, the following conditions apply:
• The item must be unused, sealed, and stored properly (refrigerated if required).
• The product must be in its original packaging.
• A receipt or proof of purchase is required.
• Returns must be requested within 30 days of the delivery date.
❗ Do not send products back without written confirmation and approval from our team.
❌ Non-Returnable Items
We do not accept returns or exchanges on the following:
• Opened peptide vials or used laboratory materials
• Items that require temperature control (e.g., refrigerated peptides)
• Gift cards, promotional bundles, or discounted sale items
• Downloadable content, guides, or educational material
• Products exposed to improper storage or contamination
• Items returned more than 30 days after delivery
💵 Refunds
If your return is approved after inspection, we will notify you by email. Approved refunds will be processed to your original method of payment within 5–10 business days.
Shipping and handling fees are non-refundable.
🕒 Late or Missing Refunds
If you haven’t received a refund:
1. Recheck your bank or payment account.
2. Contact your credit card provider — posting times may vary.
3. Contact your bank — there may be a processing delay.
If you’ve done all of this and still haven’t received your refund, contact us at [email protected].
🔁 Exchanges
We only replace items if they arrive defective, broken, or incorrect. To request an exchange for the same product, please email us at [email protected] with your order number and pictures of the item received.
Exchanges must be requested within 48 hours of receiving the item.
🎁 Gifts
If the item was marked as a gift during purchase and shipped directly to you, you may receive a gift credit for the value of your return (if approved). Once the return is received, a gift certificate will be emailed to you.
If the gift order was shipped to the gift giver, the refund will be sent to the original purchaser.
🚚 Shipping Returns
If your return is approved, ship it to the following address:
📦 Nubexa Labs – Returns Department
13778 Hawthorne Blvd, Hawthorne, CA 90250
United States
You are responsible for paying your own return shipping costs. We recommend using a trackable shipping service or purchasing insurance, especially for high-value items.
We are not responsible for lost or damaged return shipments.
📩 Need Help?
For any questions related to refunds, returns, or product issues, please contact us at: